Contact SkinRun | Skin Test API & Algorithm Customization Consultation

Q: How can I get a free trial of the skin analysis API?

To get a free trial of SkinRun's skin analysis API: 1) Submit a trial request via the contact page or call +00 86 400-003-7993; 2) Or email windfan@skinrun.me describing your business scenario and requirements; 3) Our business team will contact you within 1 business day to confirm the trial plan and provide test credentials. Full technical documentation and developer onboarding support are included during the trial period.

Q: What is the pricing for the skin analysis SDK?

SkinRun's skin analysis SDK pricing is evaluated based on the number of platforms, feature modules, and call volume. Basic SDK annual subscriptions start from tens of thousands of RMB. We offer flexible billing: annual subscription, tiered usage-based, or project-based pricing. Contact us via the website or email windfan@skinrun.me for a detailed proposal tailored to your needs.

Q: How long does skin analysis algorithm customization take?

Customization timelines vary by complexity: light customization (threshold adjustments, output field changes) takes 1-2 weeks; medium customization (new detection dimensions, special device adaptation) takes 4-6 weeks; deep customization (custom model training, system integration) takes 6-12 weeks. Pricing is project-based with detailed proposals provided. Contact us at windfan@skinrun.me or +00 86 400-003-7993 to discuss your requirements.

Q: What after-sales support does SkinRun provide?

SkinRun provides comprehensive support: 1) 7×12 technical hotline (+00 86 400-003-7993); 2) Dedicated technical support group (WeChat/DingTalk) with real-time engineer response; 3) System monitoring and alerts for service stability; 4) Regular algorithm upgrades and feature updates; 5) Hardware warranty and on-site repair service; 6) Training sessions and best practice sharing. Enterprise clients receive a dedicated Customer Success Manager.

Contact Info

Contact Information

Reach out to us through multiple channels. Our professional team is ready to serve you

Call Us

Weekdays 9:00-18:00

+00 86 400-003-7993

Business Email

24/7 Online Reception

windfan@skinrun.me

Office Address

Headquarters

Zhangjiang Hi-Tech Park, Pudong, Shanghai

Talk to Us

Call our hotline or leave a message. We will get back to you as soon as possible.

Get in Touch

Fill out the form below and we will contact you within 24 hours

Thank You for Your Inquiry

We will contact you within 24 hours. Please keep an eye on incoming calls.

Global Offices

Rooted in China, expanding globally, providing localized services for customers in every region

Singapore

APAC Headquarters

1 Raffles Place, #44-02, Tower 2, Singapore 048616

Overseas Business HQ / APAC Operations Center

Kuala Lumpur

Southeast Asia

Level 38, The Exchange 106, TRX, Kuala Lumpur

Southeast Asia Market Expansion

Shanghai

China Headquarters

Zhangjiang Hi-Tech Park, Pudong, Shanghai

R&D Center / China Operations HQ

Shenzhen

South China

South Science Park, Nanshan District, Shenzhen

Hardware R&D / Supply Chain Management

Hangzhou

East China

Hichuang Base, Binjiang District, Hangzhou

AI Algorithm R&D Center

FAQ

Quick answers to key questions about SkinRun products and services

Trained on over 1 million skin cases and 2 billion+ data points, our diagnostic accuracy reaches over 96%. Our AI models are continuously iterated and optimized, and have been clinically validated by multiple top-tier hospitals and authoritative institutions.

We support both purchase and leasing models. Free product demos can be scheduled. Our business team will recommend the most suitable partnership plan based on your business scenario, and provide complete equipment training and after-sales support.

Standard integration takes only 7 days, with complete technical documentation and one-on-one technical support. The SDK supports multi-platform integration including iOS, Android, and H5, allowing your development team to complete integration quickly.

We support full customization from UI to algorithm models, including brand-specific AI model training. We can customize detection report templates, UI visual styles, recommendation logic, and more based on brand needs to create an exclusive brand experience.

ISO27001 certified, supporting TLS encrypted transmission, data desensitization, and on-premise deployment. We strictly comply with the Personal Information Protection Law and related regulations to ensure user privacy and data security.

Start Your Smart Beauty Journey

Whether you are a cosmetics brand, beauty salon, or medical aesthetics clinic, SkinRun can tailor a comprehensive solution from skin analysis to intelligent operations.

Book Product Demo Call Us

Frequently Asked Questions

How can I get a free trial of the skin analysis API?

Submit a trial request via the contact page or call +00 86 400-003-7993; or email windfan@skinrun.me describing your business scenario. Our business team will contact you within 1 business day to provide test credentials.

What is the pricing for the skin analysis SDK?

Evaluated based on platforms, feature modules, and call volume. Basic SDK annual subscriptions start from tens of thousands of RMB. Flexible billing: annual subscription, tiered usage-based, or project-based pricing available.

How long does skin analysis algorithm customization take?

Light customization: 1-2 weeks; medium: 4-6 weeks; deep: 6-12 weeks. Pricing is project-based. Contact windfan@skinrun.me or +00 86 400-003-7993 to discuss.

What after-sales support does SkinRun provide?

7x12 technical hotline; dedicated support group with real-time engineer response; system monitoring and alerts; regular algorithm upgrades; hardware warranty and on-site repair; training sessions. Enterprise clients receive a dedicated Customer Success Manager.

Contact Us